Refund Policy

At Starnxt Solutions LLP Solutions LLP, we strive to provide high-quality services and products. This refund policy outlines the circumstances under which refunds may be provided for website development, SEO & maintenance, digital marketing, application development, SaaS platforms, and enterprise IT hardware sales with preventive maintenance.

2.1 Custom Software Development

• Refunds are available within 7 days of project initiation if no development work has commenced
• Once development begins, refunds are calculated based on work completed
• Milestone-based projects: Refunds available for uncompleted milestones only
• Client-requested changes or scope modifications are non-refundable

2.2 Website Development

• Full refund available within 48 hours of contract signing if no work has started
• Partial refunds based on completion percentage after work begins
• Domain and hosting costs are non-refundable

3.1 Hardware Products

• 30-day return policy for defective or damaged products
• Products must be in original packaging and condition
• Customer is responsible for return shipping costs unless product is defective
• Custom-configured hardware may have different return terms

3.2 Support Services

• Support service fees are non-refundable once services are rendered
• Unused support hours may be refunded within 90 days
• Annual support contracts: Pro-rated refunds available

4.1 SEO & Website Maintenance

• Monthly SEO retainers: Pro-rated refunds available for unused months within 30 days of cancellation notice
• One-time technical SEO audits: Refundable within 48 hours if work has not started
• Maintenance contract fees for completed service periods are non-refundable
• Unused prepaid maintenance visits may be refunded or credited within 90 days

4.2 Digital Marketing Campaigns

• Management fees: Refundable within 7 days if no campaign work has commenced
• Ad spend paid to Google, Meta, or other platforms is non-refundable through us — platform policies apply
• Completed strategy, creative, or reporting deliverables are non-refundable once accepted

5.1 How to Request a Refund

• Contact us at Starnxt25@gmail.com with your refund request
• Include your order/contract number and reason for refund
• Provide any supporting documentation
• Allow 5-7 business days for review

5.2 Processing Time

• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary

• Third-party software licenses
• Domain registration and SSL certificates
• Completed consulting or training services
• Custom development work that has been delivered and accepted
• Shipping and handling charges

We provide the following warranties:

• Software: 90-day bug-fix warranty from delivery
• Hardware: Manufacturer warranty terms apply
• Services: 30-day satisfaction guarantee

If you are not satisfied with our refund decision, you may escalate the matter through our customer service department. We are committed to resolving all disputes fairly and promptly.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.

For refund requests or questions about this policy, please contact us: